Tag Archives: patron services

“Can I check out the Ping-Pong paddles?” Unique yet popular items that patrons crave

Posted on May 17, 2016 by

by Kris Turner Obviously, the most common requests in law libraries revolve around serious research. Be it books, databases, microfilm, or whatever format, law libraries are saturated with critical tools for study. But law students often require a break in their … Continue reading →

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Finals – My favorite time of year

Posted on April 21, 2016 by

by Christina Glon Finals have started here at Emory Law and, while we can all feel the tension in the library, this is still my favorite time of year. Not because my class is over and all I have to do … Continue reading →

Posted in Customer Service, employment & reference librarians, Marketing, Patron Services, Reference Services | Tagged , , , | Leave a comment

Library Marketing to Showcase Relevance

Posted on March 25, 2016 by

by Jamie Baker The AALL rebranding initiative has revealed the trouble with library marketing in the digital age. Many law libraries are trying to prove a positive ROI during a time of increased budget pressures. Couple budget cuts with the fact that law … Continue reading →

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Interlibrary loan: Marketing the unmarketable, or avoiding the deer in the headlights

Posted on December 7, 2015 by

by Kris Turner At the last AALL conference, I was fortunate enough to take part in the Future of ILL: A Debate, a program that aligned two groups of librarians against each other, one side feeling ‘warm’ towards ILL and the … Continue reading →

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RIPS Patron Services Committee Whitepaper Wins AALL Award

Posted on July 14, 2015 by

Great news! The RIPS Patron Services Committee’s Whitepaper Subcommittee, composed of Nicole P. Dyszlewski, Kristen Moore, and Genevieve Tung, have won the New Member Division of the AALL/LexisNexis Call for Papers award for their paper entitled, Managing Disruptive Patron Behavior … Continue reading →

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A Basic Primer on Value Engineering

Posted on April 13, 2015 by

In my library school program, we were required to take two ‘out of discipline’ graduate classes that were not in the library program. I wanted to take grant writing, but I waited too long to sign up. So I ended … Continue reading →

Posted in Issues in Librarianship (generally), Library Statistics, Planning, Productivity | Tagged , | Leave a comment

Not Another Survey!

Posted on April 10, 2015 by

by Thomas Sneed In my time at my current library, we really haven’t surveyed our community of users. That is, until now. In the next few weeks, we will be sending a major survey to our faculty, as we seek to … Continue reading →

Posted in Issues in Law Librarianship, Surveys | Tagged , | 1 Comment