Tag Archives: reference

What’s in a name?

by Janelle Beitz … That which we call a rose By any other name would smell as sweet; So reference librarians would, were they not so call’d, Retain that dear perfection which they owe Without that title. I don’t know if … Continue reading

Posted in Career, employment & reference librarians, Issues in Law Librarianship | Tagged , , , | 3 Comments

How “real” is your virtual reference?

Like many other libraries, the library where I work has provided reference services via instant messaging chat for several years now. We started out with Meebo (clean, easy, FREE), and then had to move on to other tools when Meebo went … Continue reading

Posted in Issues in Law Librarianship, Library Statistics, Reference Services, Technology | Tagged , , , , | Leave a comment

Knowledge Management within an Academic Setting

Knowledge management or KM is a trending topic within the law library world. While KM is typically implemented within a law firm, it can also be used within a law school or government law library. How can we apply this … Continue reading

Posted in Issues in Law Librarianship, Library Statistics, Planning, Productivity, Uncategorized | Tagged , | Leave a comment

Taking on a Nontraditional Reference Duty

This past year, our library started strongly marketing research help in an area we had not publicized before – completing the Character and Fitness portion of the state bar application. This was a serious push: we advertised at new student … Continue reading

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Just Do…Reference

First, a disclaimer: I am a child of the Eighties. I owned a pair of parachute pants (1st grade), watched The Challenger explode on live t.v. from my classroom (2nd grade), and—due to a misfortunate coincidence of nomenclature—suffered through the … Continue reading

Posted in Customer Service, Patron Services, Reference Services | Tagged , , , | 1 Comment

Happy Birthday to my Librarian Self: 1-year-old!

November 8th was my first full year as a law librarian. I’m still a newbie, but if I could go back in time to last year, here are the top 5 things that I would tell myself about reference: Smile. … Continue reading

Posted in Issues in Librarianship (generally), Patron Services, Reference Services, Uncategorized | Tagged , , , , | 3 Comments

Calling All Libraries

More and more Americans are buying smart phones. And librarians are taking steps to utilize these new technologies to deliver services. But I want to spend a minute contemplating the other side of smartphones – the phone. People still make phone … Continue reading

Posted in Customer Service, Library Statistics, Reference Services | Tagged , , , , | 2 Comments