Category Archives: Customer Service

Hello To A New School Year

Hello. Good morning! Bonjour. Buenos días. Howdy. While the phrase is common in many languages, it seems many people have forgotten how to say hello. The ubiquity of the smart phone has made professional pleasantries unnecessary. But are they really? With a … Continue reading

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Reflecting on My Second Year as a Law Librarian

by Emily Siess Donnellan Saturday was Concordia Law’s graduation ceremony. This time of year makes me reflective. Graduation is both a beginning and an ending. It is the beginning of our grads new path and it is the ending of … Continue reading

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Patron Services Committee Webinar on 2/22

RIPS-SIS’s Patron Services Committee is hosting a webinar on Thursday, February 22, 2018 from 11:00am-12:00pm CST on “Managing Student and Volunteer Workers.”  It is free to AALL members.  Register by February 19th here. Description: Student and volunteer workers are often … Continue reading

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Virtual Chat Reference Services

by Brandon Wright Adler As the evening reference librarian in my law library, I often wonder how I can make myself more available to the students that are studying during my time at the reference desk. Like many academic law … Continue reading

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Motivating and Managing Lazy Desk Workers

by Emily Siess Donnellan Look, not all of my desk workers are lazy and unmotivated, but some of them are. In August, our circulation manager took a new position. This meant that many of her duties fell to me as … Continue reading

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No…Nope…Still No…

By Christine Anne George Not that long ago I participated in a workshop that brought together historians and archivists. While it was a very interesting exchange, there was one thing that was abundantly clear—the historians had a bit of resentment … Continue reading

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Getting Users Out Of Their Seats

by Erik Adams In law firms we have struggled for years with how to get attorneys to stop relying on books, which are expensive to acquire, store, and maintain, and start using online resources. (Which are also expensive, but at … Continue reading

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