Category Archives: Customer Service

What’s a Librarian Without a Library?

As many of us continue working from home during the coronavirus pandemic, I’ve been exploring what it means to be a librarian without full access to a physical library building. Can we really provide the same depth and scope of services remotely for an extended period of time, without losing value or disappointing our … Continue reading

Posted in Access to Justice, Current Events, Customer Service, Issues in Law Librarianship, Issues in Librarianship (generally), Library Collections, Outreach, Patron Services, Reference Services, student engagement, student services, Technology, Work/Life Balance | Tagged , , , , | 2 Comments

Telecommuting 101

Today is my first day as a telecommuter. I am an extrovert and have habitually chosen jobs that require me to interact not only with coworkers, but also the public, on a consistent basis. I say require, but these interactions … Continue reading

Posted in Current Events, Customer Service, Faculty services, Patron Services, Productivity | Tagged , , | 2 Comments

Law Student Engagement at the Reference Desk

This month, our law librarians are deep in the throes of mandatory scholarly writing consultations. We meet with students who are preparing original comments or case notes as part of their Scholarly Writing course, and help them develop articles suitable … Continue reading

Posted in Customer Service, employment & reference librarians, Patron Services, Reference Services, student engagement | Tagged , , , , , , , | Leave a comment

Improving Final Exam Outreach

The final exam period is the busiest time of the year for academic libraries. Most schools provide some sort of outreach to our students during this time. Each semester, our law library limits access to the library to students, faculty, … Continue reading

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Eliminating E-Book-Phobia: “Do you have it in print?”

by Tarica LaBossiere Our law library hosts three digital study aid libraries – LexisNexis Digital Library, West Academic, and Wolters Kluwer Online Study Aid Library. Between these three subscriptions, our library is able to place over 700 titles at the … Continue reading

Posted in Apps (Applications), Customer Service, ebooks, Legal Technology, Marketing, Reference Services | Tagged , , , | Leave a comment