Category Archives: Customer Service

Virtual Chat Reference Services

by Brandon Wright Adler As the evening reference librarian in my law library, I often wonder how I can make myself more available to the students that are studying during my time at the reference desk. Like many academic law … Continue reading

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Motivating and Managing Lazy Desk Workers

by Emily Siess Donnellan Look, not all of my desk workers are lazy and unmotivated, but some of them are. In August, our circulation manager took a new position. This meant that many of her duties fell to me as … Continue reading

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No…Nope…Still No…

By Christine Anne George Not that long ago I participated in a workshop that brought together historians and archivists. While it was a very interesting exchange, there was one thing that was abundantly clear—the historians had a bit of resentment … Continue reading

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Getting Users Out Of Their Seats

by Erik Adams In law firms we have struggled for years with how to get attorneys to stop relying on books, which are expensive to acquire, store, and maintain, and start using online resources. (Which are also expensive, but at … Continue reading

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Taking Charge of Your Changing Role

by Dean Duane Strojny Two big changes are happening in my workplace world within the next few months. They do not seem linked, but read on and you will see the connection. First is the implementation of an online time … Continue reading

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Study Aids as Library Collection

by Tig Wartluft With Spring around the corner — Punxsutawney Phil, what are you saying?! — ok, fine, let’s try this again. With Spring Semester in full gear, my focus moves from teaching the 1L research course in the Fall, to … Continue reading

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Same Old Song & Dance: Rolling Out a New Product

by Erik Adams Recently it was reported that celebrity chef Jamie Oliver had incurred the wrath of the people of Spain for a new recipe: a paella that included chorizo. Paella, it seems, is considered the national dish of Spain, and … Continue reading

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