Category Archives: Patron Services

The Sneeze

by Christine Anne George I have been fighting the good fight since late September. I remember the day well. All was bright and shiny until…I heard the first sneeze. Initially I embraced denial. Maybe someone had a quirky ringtone. Maybe … Continue reading

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When It Clicks for the Pro Se Patron

Regardless of who or where you are in the litigation process, your local county law librarians are pulling for you. Continue reading

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Virtual Chat Reference Services

by Brandon Wright Adler As the evening reference librarian in my law library, I often wonder how I can make myself more available to the students that are studying during my time at the reference desk. Like many academic law … Continue reading

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Motivating and Managing Lazy Desk Workers

by Emily Siess Donnellan Look, not all of my desk workers are lazy and unmotivated, but some of them are. In August, our circulation manager took a new position. This meant that many of her duties fell to me as … Continue reading

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Assistance for Libraries, Librarians, (and others) Impacted by Recent Natural Disasters

by Brandon Wright Adler In the aftermath of Hurricane’s Harvey, Irma, and Maria, and even the current wildfires of Northern California, some of us may be wondering if there is any way that we can assist those in need. Particularly … Continue reading

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The Fight to Bring Legal Research to the Front

by Brandon Wright Adler Last week I gave a lecture to the Advanced Legal Research course about the economics of legal research. Most of the students in this class are 3L’s and nearly ready to take on the legal world. … Continue reading

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Law Library Security – How Safe Are We?

by Emily Donnellan Following the tragic library shooting in New Mexico, library security has been on my mind. It’s not something I think about often. My primary responsibility is to patrons, but after a tense interaction, I’m left thinking that … Continue reading

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