Great news! The RIPS Patron Services Committee’s Whitepaper Subcommittee, composed of Nicole P. Dyszlewski, Kristen Moore, and Genevieve Tung, have won the New Member Division of the AALL/LexisNexis Call for Papers award for their paper entitled, Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper.
Coping with challenging patron behavior is a timely topic for law libraries of all types. Over the last year, the Whitepaper Subcommittee conducted an online survey on librarian experiences and responses to disruptive patron behavior. The results of the survey are included in the paper along with a review of case law and relevant literature, and a collection of best practices. The paper can help librarians improve library policies, identify external resources, and practice people-centric techniques for managing challenging patron behavior. It is currently available on SSRN and will be published in a forthcoming issue of Law Library Journal.
You can also learn more at their program, Managing Challenging Patron Behavior: Stop, Collaborate and Listen, on Tuesday, July 21st, 2:30-3:30 in PCC-Room 103BC. Nicole, Kristen and Genevieve with be joined by Lauren Rudick in what will be a very informative program.