Category Archives: Library Statistics

How “real” is your virtual reference?

Like many other libraries, the library where I work has provided reference services via instant messaging chat for several years now. We started out with Meebo (clean, easy, FREE), and then had to move on to other tools when Meebo went … Continue reading

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Providing Faculty Services & Tracking Requests

Academic law libraries typically offer many services to the faculty. Many law libraries have a dedicated Faculty Services Librarian and others rely on a faculty-liaison program. It can be as challenging to reach faculty members as it is to reach … Continue reading

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Knowledge Management within an Academic Setting

Knowledge management or KM is a trending topic within the law library world. While KM is typically implemented within a law firm, it can also be used within a law school or government law library. How can we apply this … Continue reading

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Does the Desk Define Us?

When I was just a wee one, librarians already were asking a sacrilegious question: Does the reference desk define us? Barbara Ford presented a paper at ACRL in 1986 titled “Reference Beyond (and without) the Reference Desk.” And Gabriela Sonntag … Continue reading

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Calling All Libraries

More and more Americans are buying smart phones. And librarians are taking steps to utilize these new technologies to deliver services. But I want to spend a minute contemplating the other side of smartphones – the phone. People still make phone … Continue reading

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